Solitude

Faq

1.Which is the best way to reach Solitude?

The closest airport to Solitude is Coimbatore, located 69 kms away from the property. However, the other option is Coonoor railway station, located 24 kms away from the property.

2. What makes Solitude special?

Solitude has thoughtfully designed rooms like Harmony, Serenity and Tranquility for comfort and a connection with nature. Step onto the spacious front patio to breathe in crisp mountain air and immerse yourself in natural beauty. Our warm hospitality and picturesque surrounds will create lasting memories of your holiday.

3. Do you have Wi-Fi and internet facility in the rooms?

We offer complimentary Wi-Fi in the rooms and certain common areas. Due to the nature of our location, speeds may vary from day-to-day. The speed is approximately 40 mbps.

4. Do you have facilities to accommodate drivers?

Driver accommodation is not available 

5. May we check in early?

Check in time is 1 pm. But if a guest arrives early at the property, he or she may use our facilities like the washroom, and luggage can be stored in an assigned place. Check in happens as soon as the room is serviced and ready.

6. Is Solitude pet friendly?

 Solitude is not pet friendly.

7. Do you provide pick-up and drop facilities?

Pick-up and drop facilities are available on a chargeable basis.

8. Do you have special facilities for domestic help?

We recognize the fact that domestic helpers are an important component of a family and are essential for the safety and comfort of your children. To ensure that their services are available to you at all times, maids may be accommodated in your room at an additional cost.

9. Do you have special activities for children?

Indoor Activities: Board games, chess, snakes and ladders, ludo, carrom, darts, puzzles, and clay modelling. We also provide bedtime stories for children to encourage parent and child bonding.

Outdoor Activities: Tea plantation walk, bird watching, badminton, horse riding and golf (chargeable).

10. Is there a swimming pool on the property?

We do not have a swimming pool

11. Do you cater to a guest’s special dietary requirements such as serving gluten and/or allergy-free foods?

Yes, we cater to special dietary requirements.

12. Do you provide baby food for infants?

Yes, we provide baby food for infants on request. Our chefs are happy to prepare food that would be appropriate for infants. However, we do not store baby formula and packaged baby foods. A guest must carry his or her own supplies of baby formula and packaged baby foods.

13. May we carry our own liquor to consume at Solitude?

You may carry your own liquor and consume it in your room.

14. Do you have car parking within the compound of Solitude?

Yes, we have car parking within the compound.

15. What are the modes of payments that you accept?

We accept neft, upi, cash deposit, credit card and debit card.

16. If I cannot check in on the date of my confirmed reservation due to travel schedule changes or any other reason, do you levy a charge for cancelled bookings?

If due to unforeseen circumstances, you are not able to check in on the date of your confirmed reservation, we will give you a credit note for the amount, valid for a year from the date of booking

17. Do you have food and beverage facilities at Solitude?

The room tariff includes breakfast. We have a dining area where we serve lunch and dinner, based on a guest’s choice from the array of options on our la carte menu.

18. Do you have honeymoon, birthday and anniversary packages?

Yes, promotional packages for guests who would like to celebrate various occasions are available. For more information, please check with the property of your choice.

19. What is your cancellation policy?

If cancellations are made 15 days prior to arrival, 5% transaction charges will be applicable on the booking amount. If cancellation is made within 15 days of arrival, no refund will be processed but we can issue a credit note for the same amount.

20. Do the rooms have wheelchair access?

Harmony is a wheelchair- friendly room

21. Is there workspace in the rooms?

All the rooms have a desk or table.

22. Is smoking allowed in the establishment?

Our rooms are non-smoking but there is a designated area where smoking is allowed. For further assistance, you may contact our front desk.

23. Are medical facilities available nearby?

KMF hospital is 7 minutes (2.9 kms) away from Solitude.